ARMA Group (ARMA)
Kelly King has extensive experience in the consumer recoveries sector, currently serving as Consumer Recoveries Manager and Team Leader at Australian Recoveries & Mercantile Agents Pty Ltd (ARMA) since February 2019, where previous roles included Collections Specialist and Collections Officer. Prior to this, Kelly operated as a Senior Stylist, working across various salons in New Zealand and Australia from January 1998 to February 2019.
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ARMA Group (ARMA)
At ARMA Group (ARMA) we pride ourselves on delivering a 3 pointed approach to debt recovery through the following: • Best practiced customer service • Industry leading recovery rates and • Positive collection techniques These goals are achieved through the following actions; • Immediate action on accounts which are passed to ARMA • Regular customer updates on outstanding accounts • Less than 1 hour response times on client requests • Diligent activity on each account • Clear communication on next steps • Professional advice on correct treatment paths • Clear and concise performance reporting • Single point of contact for clients • Our commitment to deliver Industry Leading Recovery Rates • Taking a positive strategy when speaking with debtors ARMA Group (ARMA’s) pricing policy is results based and designed to maximise collection outcomes for our clients. Commission rates are inclusive of all first party costs associated with collection, including demand letters, phone etc.