Lauren Massey

Lauren Massey is a seasoned professional with extensive experience in client services and product success. Currently serving as Product Success Lead at Authorium since September 2024, Lauren previously held several roles at Replica from October 2019 to October 2024, including Director of Client Services, where responsibilities included fostering customer relationships and developing scalable customer engagement strategies. Prior experience at EVERSANA INTOUCH from September 2014 to October 2019 included serving as an Account Supervisor, where Lauren managed client relationships and developed strategic digital marketing plans. Additionally, at Cerner Corporation from May 2012 to September 2014, Lauren worked as a Senior Delivery Consultant, implementing software solutions for healthcare systems. Lauren holds a degree in Communication with a focus on Public Communication from Truman State University, completed in 2012.