Erika Miranda Lucas

Erika Miranda Lucas is a seasoned professional with extensive experience in operations management, currently serving as Coordenador de Operações at Autoglass - Brasil since February 2012. Leading a team of 71 collaborators, Erika oversees critical operational areas including Loss Management, Inventory Management, Returns, Warranty, and Customer Experience across a national network of over 80 retail units. Previous roles at Autoglass include Supervisor of Logistics, where Erika enhanced customer experience metrics, and Supervisor of Transport, where Erika implemented a new Freight Management system. Erika's career began as an Estagiário de Metalurgia and includes key administrative roles in logistics, backed by an MBA in Business Management and various qualifications in logistics and supply chain from renowned institutions.