Felicia Carpenter

Felicia Carpenter is a seasoned professional with extensive experience in customer service and management within the automotive and retail industries. Currently serving as the Sr. Manager of Solutions Implementation at Solera | Auto/Mate Dealership Systems since May 2007, Felicia fosters a high-performing environment for dealership personnel, guiding them through transitions to new systems. Previously, Felicia held roles including Senior Forms Manager at Solera, where responsibilities included managing F&I motor vehicle forms, and as Senior Digital Imaging Sales at Circuit City, where significant sales goals were regularly exceeded through exceptional customer service. Felicia began the career at Office Max, contributing to front-line customer service operations. Educational qualifications include a Bachelor of Science in Business Management from SUNY Empire State College, an Associate of Arts and Sciences in Human Services from Hudson Valley Community College, and additional professional development through Fred Pryor Seminars.