Ali Asgar Adil

Technical Support Manager at Autonomic

Ali Asgar Adil has a diverse work experience spanning various roles and positions. Ali Asgar started their career in 2008 as a Web Developer at McMaster University, where they implemented and managed the Career Services website. Ali Asgar then worked as a Software Testing Engineer at IBM Canada Ltd. from 2010 to 2011.

In 2013, Ali joined Canadian Black Book as a Software Developer, where they contributed to the development of software solutions. Ali Asgar then moved on to work at Tesora (Acquired by Stratoscale) in 2016 as a Full Stack Developer, working on the Openstack Foundation's Trove project. During their time there, they reviewed open issues, proposed enhancements, and contributed bug fixes to the community.

In 2017, Ali joined Stratoscale as a Frontend Developer, where they followed SDLC best practices in an Agile environment and designed layouts to meet usability and performance requirements. Ali Asgar also worked on adding support for multiple database services and collaborated with teams in multiple locations to resolve issues and discuss new features.

Ali then transitioned to Paymentus in 2017, where they initially held the position of Customer Success Engineer. Ali Asgar provided technical support to multiple clients, implemented new features, and became a subject matter expert in multiple platform features. In 2019, they were promoted to Associate Manager, Product Support and Operations, managing a team of 10 and conducting regular performance reviews. Ali Asgar also created Grafana dashboards to analyze team throughput and supported the hiring and management of multiple teams.

Most recently, Ali joined Autonomic in 2022 as a Technical Support Manager. The specific details of this role are not provided.

Overall, Ali Asgar Adil has demonstrated a strong background in software development, technical support, and team management across various industries and organizations.

Ali Asgar Adil attended McMaster University from 2006 to 2013, where they obtained a Bachelor's degree in Software Engineering.

Links

Previous companies

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Timeline

  • Technical Support Manager

    September, 2022 - present