Wendy Liu

Wendy Liu has a long and varied work experience. In 2022, they joined Avail as the Head of Customer Experience and Operations, where they are responsible for all support-related activities. In 2021, they took on the role of Director Customer Journey at AmeriGas. In 2020, they were a Consulting Director at pureIntegration. In 2019, they were Brand Development, Customer Experience, and Journey Design at CustomerIQs. From 2003 to 2019, they held various roles at Comcast, including Vice President Customer Experience and Executive Care Response Liaison, Director Project Management Office- Engineering, Director Customer Experience and Customer Service Strategy, Quality Assurance Manager, Product Manager-Comcast Digital Voice, and Engineering Project Manager - VOIP Deployment.

Wendy Liu has an extensive educational background. Wendy attended the University of Virginia Darden School of Business from 2013 to 2014, where they earned an Executive Management Program in Executive Leadership Development. Prior to that, they attended the University of Illinois Urbana-Champaign, where they studied Biology. Additionally, they have obtained several certifications, such as Design Thinking: Customer Experience from LinkedIn in December 2021, Customer Experience: Journey Mapping from LinkedIn in December 2019, Certified Change Management Professional (CCMP) from Prosci in June 2016, Medallia Institute Operational CEM Certification Levels 1 and 2 from Medallia in May 2016, ccSigma from Insite Managed Solutions - The Human Operations Experts in May 2011, Four Disciplines of Execution 4DX Operating System from FranklinCovey in June 2002, and Project Management Professional (PMP) from Project Management Institute in 2007.