Tonya Winchester

Tonya Winchester, ACC, CPEC, currently serves as the Manager of Onboarding & Customer Training at Avalara, leading a team focused on enhancing customer experiences with software implementation. Promoted to this role in May 2022, Tonya previously held the position of Senior Customer Experience Manager, where critical situation management and cross-functional collaboration were key to resolving customer issues. In addition to work at Avalara, Tonya is a Mental Fitness Coach with Positive Intelligence and the Principal at No Limits, LLC, providing personal and executive coaching services. Past experience includes roles at Cisco as Senior Customer Relations Manager, Director of Career Services at ITT Technical Institute, Associate Director of Career Services at North Carolina Central University, and Coordinator of Experiential Education at Duke University. Tonya holds a BA in Mathematics and History from Duke University.