Barry Givens is a designer, project manager, and researcher specializing in improving customer experiences through service design and technology. They held various positions at Microsoft, including Sr. Program Manager for Microsoft Dynamics CRM, where they managed a team focused on technical and user interaction design. Currently, Barry serves as the Director of Digital Retail and Director of Product Management for CRM at Avanade, where they lead product vision, planning, and market strategies related to Microsoft Dynamics CRM. Their expertise encompasses user interface design, requirements analysis, and project management.
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