Rafael Oliveira is a CRM Functional Architect currently working at Avanade. They previously held roles as a Microsoft Dynamics Functional Analyst at BizApp CRM and Microsoft Dynamics Consultant at Futurum Soluções de Negócios, where they focused on enhancing customer engagement and optimizing workflows through Power Platform solutions. With a Bachelor's Degree in Computer Science from Universidade Anhembi Morumbi, Rafael has experience in various Microsoft Dynamics 365 modules and has contributed to significant projects for multiple organizations, including Banco Pan and Instituto Votorantim.
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