Joey Fister

Joey Fister is an accomplished leader in cloud operations and customer support with extensive experience at Avaya since December 2009, where roles include Vice President Global Cloud Operations and Customer Support, overseeing Day 2 Technical Support, and driving innovation in customer experience. Fister has a proven track record in leading large teams, enhancing client relations, and achieving operational excellence, as demonstrated by exceeding key performance indicators and receiving prestigious awards for service quality. Prior experience at Nortel involved directing wireless solution introductions and participating in a leadership development program. Fister holds a B.S. and M.S. in Computer Science and completed an Executive Education Program in Operations Leadership.