Shane O'Neill is an accomplished product management leader with extensive experience in the telecommunications and contact center industries. Currently serving as Product Management Director for Avaya OneCloud CCaaS, Shane has been involved in various key roles at Avaya since 2010, including Senior Product Manager for Avaya Aura Contact Center and Avaya Breeze Work Assignment. Prior to Avaya, Shane held several leadership positions at Nortel, overseeing the company's Contact Center product portfolio and driving innovative solutions in the Service Provider market. Career beginnings include roles at Digital Equipment Corporation and Galway Regional Technical College, where Shane contributed to product marketing and education in marketing fields. Shane holds a Bachelor of Commerce degree from University College Dublin and is currently pursuing a Regional Tour Guide degree at Galway Technical Institute.
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