William T.

William T. has extensive experience in the financial services and complaints administration sectors, currently serving as the Head of Department for Settlement Administration and Complaints at AVBOB South Africa since February 2016. William possesses a deep understanding of complaints handling, working closely with regulatory bodies and internal teams to enhance best practices and drive improvements. Previous roles include Investigator for fraud complaints and Senior Consultant at Old Mutual South Africa, where responsibilities ranged from conducting thorough investigations to advising clients on financial products. Educational qualifications include a Diploma in Criminal Justice and several certifications in customer service and business management from the University of South Africa.