Emil Kotomin

I help clients develop strategic brand propositions and translate them into

⏤ Positioning & brand platforms

⏤ Omni-channel customer experiences

⏤ Operational cultures

In 15+ years

Worked in: Banking, Corporate, Fashion, FMCG, Luxury, Real Estate, Retail, Startups, Telco

Clients include: eBay, Diageo, Nationwide, Nokia, Pandora, Primark, Veon, Vodafone

LATELY

⏤ Developed mental wellness voice bots for a non-profit

⏤ Led CX transformation across environments & staff behaviour for one of world’s largest jewellery companies (+10% sales in new stores)

⏤ Remotely managed cross-functional teams across London, Amsterdam & Sydney

⏤ Delivered CX transformation of a major financial institution

⏤ Increased agency efficiency & profitability through new processes & working culture

PERSONA

⏤ Read: Bloomberg, Business of Fashion, The Verge, Vanity Fair, WaPo

⏤ Watch: The Diplomat, John Oliver, Met Opera, The West Wing

⏤ Listen: Decoder, The Happiness Lab, On, Pivot, The Vergecast

⏤ Like: 30K walks, writing stories, painting with my daughter, vodka martinis (in any order)

"A very pleasant individual"