Ursula L. is a seasoned professional with extensive experience in service delivery and customer success management. Currently serving as Service Delivery Manager SAP at Aveniq since October 2025, Ursula previously held positions as Customer Success Manager at AGILITA AG from June 2022 to August 2025, and Key Account Manager at Swisscom from September 2019 to April 2022. Ursula's career includes roles as Marketing Manager and Business Development Manager at CLS Communication, with tenure from 2010 to 2019, along with experience as Area Manager/Project Manager at Integron and Consultant at Mega Software GmbH. Early professional experience includes working as a Tour Guide at REWE Touristik GmbH. Ursula holds a Diplom Betriebswirt/in in International Business from the University of Applied Sciences and Arts Dortmund and a Bachelor's degree in Business and International Management Studies from Amsterdam University of Applied Sciences.
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