Kennedy Kigera

Kennedy Kigera is an experienced customer service professional currently serving as a Customer Service Call Agent at Aventus since June 2022, focusing on enhancing client experiences through effective troubleshooting. Prior to this role, Kennedy worked at Horizon Contact Center as a Customer Service Representative Agent, where a strong commitment to quality care and client relationships was demonstrated. Earlier experiences include serving as an Operations and Sales Assistant at Rural Road and Bridge, managing mail distribution and corporate document organization, and engaging in online writing for Upwork Freelance with a focus on research in various fields. Additionally, Kennedy held the position of Lab Supervisor at the ICT office of the University of Nairobi, assisting students with computer access and navigation. Academically, Kennedy earned a Bachelor of Commerce in Purchasing, Procurement/Acquisitions and Contracts Management from the University of Nairobi and has foundational education from Muranga High School and Miriam Target Academy.