Avenu Insights & Analytics LLC
Jose Damian is an experienced NOC Help Desk Engineer at Avenu Insights & Analytics since June 2020, with a rich background in desktop support and technical assistance spanning over 15 years. Prior roles include Desktop Support Lead at Airbus, where responsibilities encompassed multi-site support, remote user assistance, and account maintenance for various systems such as VMware and Cisco Unity. Jose has demonstrated expertise in incident management, maintaining a first-call resolution rate of 95%. Additional experience includes roles in desktop support across several organizations, facilitating technical support, hardware and software troubleshooting, and leading teams in diverse environments. Jose holds education credentials from ITT Technical Institute.