Tyler Francks is an experienced Customer Success professional currently serving as a Customer Success Manager at AvePoint since January 2023. In this role, Tyler collaborates with Customer Success, Sales, and Product Marketing to develop and implement programs that enhance product adoption, drive customer success, engagement, and retention. Prior to AvePoint, Tyler held the position of Director of Customer Success at tyGraph from February 2021 to January 2023, focusing on advanced analytics and reporting for Microsoft 365 and ensuring effective onboarding and retention programs. Earlier experience includes serving as Sales Technology Lead at Syngenta from January 2020 to February 2021, where Tyler combined leadership engagement and project management with Salesforce administration.
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