Edison Velasco

Edison Velasco is an experienced customer experience professional currently serving as the Customer Experience Manager and CRM Manager at Averda since September 2014, overseeing customer experience teams across multiple countries, enhancing customer interactions, and driving continuous improvement initiatives. Previous roles at Averda include Business Support Manager, Local Delivery Service Centre Manager, Customer Experience Lead, Customer Experience Officer, and Customer Experience Executive, demonstrating a strong focus on process optimization, team performance, and customer satisfaction. Prior to Averda, Edison worked with Upwork as an independent contractor for various enterprises, including contracts with companies like Google and Unilever, and held numerous positions at Sitel and TELUS International Philippines, gaining extensive experience in customer service and quality assurance. Edison holds a Bachelor of Science in Electronics and Communications Engineering from Mapúa University and a Bachelor of Science in Information Management from AMA University.