Craig A. Olsen

Craig A. Olsen has extensive work experience in the hospitality industry. Craig A. is currently working as a Senior Customer Success Manager at Avero since February 2023. Prior to this role, they were a Customer Success Manager at Avero from April 2021 to January 2023.

Before joining Avero, Craig worked at Masa NY LLC as an Assistant Director of Operations / General Manager from January 2018 to March 2020. Craig A. also held the position of Assistant General Manager at Masa NY LLC from July 2017 to January 2018, where they were responsible for designing and developing new service standards, training new employees, implementing incentive programs, and managing maintenance operations.

Craig also has experience working at BR Guest Hospitality, where they served as a General Manager from March 2016 to June 2017. Prior to this role, they were an Assistant General Manager / Beverage Manager for BR Guest Hospitality from January 2014 to March 2016. Additionally, they worked as a Corporate Trainer / Lead Server at BR Guest Hospitality from October 2010 to December 2013.

Before joining BR Guest Hospitality, Craig worked as an Operations Manager at The County Line on the Lake from April 2008 to October 2010.

Overall, Craig A. Olsen has a diverse range of roles and responsibilities in the hospitality industry, including customer success management, general management, operations, and training.

Craig A. Olsen obtained a Bachelor of Arts degree in English from the University of Colorado Boulder. In addition to their degree, they also obtained a certification in Salesforce Fundamentals from UC Irvine in March 2021.