Luisa Margarita Moya

Luisa Margarita Moya is a seasoned professional in digital transformation and technology management with a focus on the aviation industry. Currently serving as the Digital and Technology Manager for Call Center, Loyalty, and Alliances at Avianca since December 2020, Luisa leads initiatives aimed at enhancing the Contact Center's digital capabilities and executing strategic projects for the Loyalty Program. Previous roles at Avianca included positions as Digital and Technology Business Partner Manager and IT Business Relationship Leader, where Luisa was instrumental in establishing digital transformation programs and managing the implementation of new digital channels. Luisa's expertise is further underscored by leadership of IT projects at Colsubsidio in early 2020. Educational qualifications include a degree in Systems Engineering from Universidad de Los Andes, a Master in Digital Business from Aden Business School, and current specialization studies in Digital Business at The George Washington University.