Nilima Tiwari

Nilima Tiwari has an extensive work experience spanning across multiple companies. Nilima currently holds the position of Vice President, IT Operations and Support at Aviso Wealth since June 2021. Prior to this, they worked at CIBC Mellon where they held several roles including AVP, Technology Support from March 2020 to June 2021, and Director, Infrastructure and Application Operations from February 2019 to March 2020. Before joining CIBC Mellon, they served as a Senior Manager - Service delivery at Larsen & Toubro Infotech Ltd from July 2016 to February 2019. Nilima also has a history of working at IBM, where they held various positions such as Lead Service Delivery Manager from February 2013 to June 2016, Program Manager | ITSM consultant and Security Professional from November 2010 to January 2013, Delivery Project Executive | Client Support Manager from July 2007 to November 2010, and Team Lead from April 2005 to June 2007. Nilima started their career as a Customer Service Associate at IBM in June 2004. Throughout their career, they have been responsible for various leadership, management, and technical roles related to IT service delivery, operations, and support.

Nilima Tiwari obtained a Bachelor of Commerce in Accounting from Andhra University between 1999 and 2001. Nilima also holds additional certifications from AXELOS Global Best Practice, including ITIL 4 Foundations Certified and ITIL Service Manager 2.