Ella Chan, PMP, CSPO, is an experienced Delivery Manager at Aviva Canada, specializing in System Support and Continuous Improvement Enablement since March 2021. Prior to this role, Ella held various leadership positions at The Nationwide Group, including Director of Product and Production Support and Director of Product Management, where responsibilities encompassed team management, product innovation, and enterprise solutions platform development. Ella's previous experience includes extensive project management in the IT sector at Nationwide Appraisal Services, focusing on integration with major financial institutions and overseeing project lifecycles. With a Bachelor of Arts degree in Business and Society from York University, Ella brings a robust background in project management, product strategy, and cross-functional team leadership.