Meriem Chahnoun

Meriem Chahnoun has extensive experience in IT service management, currently serving as Responsable incidents at Abeille Assurances since July 2019 and as Incident Problem Change Manager at Aviva since May 2018. Expertise includes ensuring the effective implementation of ITIL processes, managing client relationships, and coordinating incident resolutions for external clients. Previous roles include leading a Help Desk operational team at NTT DATA Services, supporting users at Dell's Bombardier Aerospace and AVIVA FRANCE Service Desks, and providing technical support at ARVATO BERTELSMANN. Meriem Chahnoun holds a degree in Technicien spécialisée, développement informatique from Institut spécialisé technologie appliquée, completed between 2010 and 2012.