Vanessa R.

Vanessa R. is a seasoned professional in digital product management and customer experience, currently serving as the CX Journey Product Manager for Health and Protection at Aviva since January 2018. Previously, Vanessa held roles as a Digital Product & Experience Manager at Aviva, leading significant projects such as the AEM migration and redesign for Aviva Business, and as a Digital Product Manager at Fidelity International focusing on Workplace Investing. With extensive experience at Aviva in various product management capacities since 2005, Vanessa has managed product roadmaps and customer journeys across multiple platforms. Vanessa began a career in finance as a Business Analyst at Funds Direct and has foundational experience in client relationship management from earlier roles. Academic credentials include a Marketing Week Mini MBA, front-end web development, product management, and digital marketing certifications, complemented by a BA(Hons) in Business with Marketing from Glasgow Caledonian University.