Melissa Mora

Melissa Mora is a seasoned professional with extensive experience in customer experience management, training, and efficiency. Currently serving as a Customer Experience Manager at AVOXI since January 2017, Melissa has developed strategies to enhance customer satisfaction, conducted quality audits, and created training materials for employees. Previous roles at AVOXI included Manager of Training and Efficiency, Customer Success Manager - APAC, CSR Training Coordinator, and Customer Service Supervisor, showcasing a deep understanding of customer service dynamics. Prior to AVOXI, Melissa worked as an Executive Assistant at NAVSAT, supporting management and coordinating marketing efforts, and as a Front Desk Receptionist at Lincoln School, Costa Rica. Melissa holds a Bachelor's degree in English Language and Literature from Universidad de Costa Rica and is currently pursuing an MBA at Universidad Internacional de las Américas.