Roger Lai

Roger Lai currently serves as Chief Customer Officer at Avtal, focusing on partnerships with agencies to enhance their success. Prior to this role, Roger was Head of Product at Grid, where responsibilities included increasing ARPU and launching new features. At TrueAccord, Roger led product development for Collections Performance, achieving top rankings in scorecards without outbound calls. Previous experience includes building a Recovery and Collections team at Square, contributing to significant financial recoveries, and managing chargeback operations. Roger began their career as an Account Executive at Quantcast and held various roles at Slide, which was acquired by Google. Roger holds a BS in Industrial Engineering from the Georgia Institute of Technology.