Alex Bon Ami

Alex Bon Ami is an experienced customer support leader currently serving as Help Centre Manager and Americas Regional Team Lead for Creative Force Team since September 2021, where responsibilities include one-on-one coaching, support ticket analysis, and data-driven reporting for clients across the Americas. In addition, Alex holds the same role at Good Grants and Award Force since June 2020 and February 2019, respectively. Prior experience includes a Senior Customer Success Advocate role at Square from March 2017 to February 2019, focusing on brand awareness and client assistance, along with various managerial positions at Wolverine Worldwide, JCPenney, and Pacific Sunwear.