Genevieve B.

Genevieve B. is a seasoned professional with extensive experience in strategy execution, change management, and customer experience. As the Founder and Managing Director of Clara Solutions since April 2019, Genevieve leads a consultancy specializing in transforming organizations' strategic objectives into actionable initiatives. Genevieve also serves as an International Customer Experience Judge for Awards International, providing expertise in best practices and strategy improvement. Previous roles include Executive Director of Certifications at Customer Institute, Senior Strategic Programme Manager at Smiths Medical, and Programme Manager for a national transformation initiative at Lifelong Learning UK. Genevieve’s educational background includes a Master of Science in Project Management from Leeds Beckett University and a M.A. in International Development Studies from the University of Bradford, among others.