Jess Rix

Jess Rix is an experienced leader in customer service and member support, currently serving as Head of Member & Adviser Help at Aware Super since January 2024. Previously, Jess held the position of Head of Member Services at Australian Retirement Trust, where responsibilities included leading customer service integration and developing member strategy. Jess has an extensive background at Sunsuper as Head of Customer Interactions, focusing on customer experience and operational efficiency. Earlier roles include various senior management positions in consumer banking at Bendigo and Adelaide Bank, specializing in digital sales, customer acquisition, and marketing strategy. Jess's educational background includes a Master of Business Administration from La Trobe University and multiple certifications in process improvement, superannuation, and digital marketing.