Louis Datoy

Louis Datoy has extensive experience in IT service management, particularly in major incident and problem management roles across various organizations. Currently, Louis serves as the Major Incident and Problem Manager at Aware Super, a position held since November 2022. Prior to this, Louis worked at David Jones as a Software Development Problem Manager and at Deakin University as an ITSM Analyst. Notable earlier roles include Major Incident and Problem Manager at Toyota Motor Corporation Australia, where key responsibilities included developing the Problem Management process, as well as several ICT Manager positions at Bollé, Laerdal Medical, and Venture DMG. Throughout the career, a focus on improving IT service management processes has been evident, with a commitment to preventing recurring incidents and mitigating business impacts.