Michelle Son

Michelle Son has a diverse work background spanning several industries. Michelle is currently employed at Aware Super as a Strategy and Experience Manager, specifically focusing on retirement. Prior to this role, they worked at MLC Life Insurance for several years in various positions. As a Customer Execution Lead, they were responsible for designing and implementing customer experience initiatives aligned with business goals. Michelle also served as a Product Delivery Manager and a Customer Experience Marketing Consultant within the company. Before joining MLC Life Insurance, they worked at MLC Limited as a Delivery Consultant for Customer Experience and Retention. In this role, they designed and implemented initiatives aligned with business strategy and managed stakeholder relationships. Michelle also worked as a Practice Management Coordinator for Advice Solutions at MLC Limited. Their earlier work experience includes a role as a Protection Coordinator at National Australia Bank and a Customer Service Representative at Pearson VUE.

Michelle Son obtained a Master's Degree in International Relations and Affairs from Macquarie University, where they studied from 2004 to 2007. In 2019, they took a course in Customer Experience Strategy and Design at RMIT University. Michelle also earned a Diploma in Life Insurance from ANZIIF, which they pursued from 2013 to 2015. Prior to that, they completed a Diploma in Financial Planning at Kaplan Australia from 2011 to 2012.