Laura Stevens

Laura Stevens is a seasoned professional in workforce management and product management, currently serving as a CCaaS Product Manager at Awaze. Laura's expansive career includes roles such as Managing Director at Masterplan Ltd and Owner at AcuityBlu Consulting, where they simplified complex processes. Previously, Laura held various significant positions at Genesys, including Principal Consultant for Workforce Management and WW Leader of Guru Services, where they shaped global managed services offerings. Laura began their career as a Resource Planning Manager at Emirates, laying the groundwork for contact center infrastructure and processes.