Sam Montecer

Sam Montecer is a customer success professional with extensive experience in enhancing customer experiences across various industries. Currently serving as Director of Customer Success at Awesome OS since November 2022, Sam leads high-touch customer experience initiatives for fast-growing internet and eCommerce companies. Prior roles include Customer Experience Manager at Coco Republic US, where Sam managed and supported a team, developed training programs, and resolved escalated customer issues. As National Sales Manager at Nordstrom Trunk Club, Sam pioneered the evolution of the Styling team, coaching and training multiple Stylists and ensuring cross-departmental collaboration to enhance sales opportunities. Sam holds a Bachelor of Arts in Communication from the University of Central Florida.