Nicolas Bertin

Nicolas Bertin has extensive experience in project and service management, particularly in technical assistance and digital workplace environments. At AXA en France, from November 2019 to August 2023, Nicolas served as Responsable du Pôle Assistance Technique, overseeing support for approximately 20,000 users across multiple sites, and as Service Delivery Manager for the Digital Workplace, ensuring high-quality service delivery. Prior to AXA, Nicolas was with Prosys from January 2003 to December 2017, progressing from Chef de Projets Junior to Chef de Projets Senior, focusing on the implementation of complex project management tools and participating in pre-sales activities. Nicolas also worked as Service Delivery Manager at ARONDOR from January 2018 to October 2019, managing service contracts and ensuring compliance with contractual service levels. Educational qualifications include a Master's degree in Project Management from Conservatoire National des Arts et Métiers and a certification in ITIL® 4 Foundation obtained in January 2023.