Helen Mok

Helen Mok is a seasoned professional with extensive experience in operations performance enhancement and governance within the insurance sector. Currently serving as Senior Operations Performance Enhancement Manager at AXA Hong Kong and Macau since March 2015, Helen oversees complaint handling governance, quality assurance processes, and training programs while ensuring compliance with regulations. Previous roles include Associate Director at Ipsos Hong Kong, focusing on project management in the insurance industry, and Senior Consultant at Gallup, specializing in finance and insurance clients. Helen holds a Master of Philosophy in Statistics from The University of Hong Kong and a Bachelor of Science in Mathematics from The University of Manchester.