Douglas Cubillo C

Douglas Cubillo C has a diverse work experience spanning multiple companies. Douglas started their career in 2006 as a Technology Support Center representative at Western Union, where they provided technical support and troubleshooting assistance for various issues. Douglas later moved on to become a Technology Service Center Engineer, monitoring network connectivity and providing support for different systems and applications.

In 2014, Douglas joined CR WEBS as a Social Media Manager, responsible for managing the company's social media presence. Douglas then transitioned to Hewlett Packard Enterprise in 2016, working as a Problem Manager, focusing on problem management and implementing process improvements.

In 2017, Douglas joined DXC Technology as a Problem Director, leading a team of Problem Managers and ensuring compliance with contractual requirements. Douglas later worked at Emerson as a CRM Data Admin & Support Analyst, providing support for CRM systems in North America.

Douglas then joined Microsoft in 2018, first as a Critical Situation Manager, handling escalations and resolving customer issues promptly. Douglas also served as a Customer Success Account Manager, prioritizing customer consumption and managing customer health.

Currently, Douglas is a Project Manager for Zoom at Axim. As part of this role, they review statements of work and oversees the implementation of Zoom phone and contact center solutions.

Throughout their career, Douglas has demonstrated expertise in project management, customer service, problem management, and technical support.

Douglas Cubillo C is currently pursuing a Bachelor of Business Administration (B.B.A.) degree in Business Administration at Universidad Americana (CR). Douglas started their studies in 2015 and is still in progress towards completing their degree.

Prior to their university education, Douglas attended Santa Ines High School from 1996 to 2001. There is no information available about the field of study during high school.

Before high school, Douglas attended Santa Cecilia Elementary School, but no specific dates or details are provided about their education at this level.

In addition to their educational background, Douglas Cubillo C has obtained several certifications. These certifications include:

- ZDA - Zoom Phone Deployment Advanced from Zoom, obtained in July 2023.

- Microsoft Certified: Security, Compliance, and Identity Fundamentals from Microsoft, obtained in October 2022.

- Douglas Cubillo C from Microsoft, obtained in August 2022.

- Scrum Foundation Professional Certificate - SFPC™ from CertiProf, obtained in August 2022.

- Microsoft Certified: Azure Fundamentals from Microsoft, obtained in June 2021.

- Microsoft 365 Certified: Fundamentals from Microsoft, obtained in May 2021.

- Kepner Tregoe Practitioner from Microsoft, obtained in December 2019.

There is one additional certification mentioned, "ITIL Process," but no information is provided regarding the institution or the date of attainment.