Jeevan D'souza has 18 years of experience in the banking industry, specializing in retail banking operations, service quality functions, and customer insight programs. From 2001 to 2015, Jeevan held various managerial roles at ICICI Bank and later served as a Senior Manager at Axis Bank, where they focused on assessing customer experience and developing service quality initiatives. Currently, Jeevan is the Vice President at Axis Bank, continuing to manage inbound channel operations. They also earned an MBA in Retailing and Retail Operations from Sikkim Manipal University and a Bachelor's degree in Biochemistry and Botany from St. Xavier's College.
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