Sarah C. is an experienced professional in customer operations and complaints management. Currently serving as a Customer Operations Manager and Complaints Manager at AXIS Capital since February 2022, Sarah previously held the role of Complaints Manager & Team Leader at UIA Ltd, where responsibilities included managing complaints operations and leading a team through departmental transformation. Sarah's earlier experience includes positions as PI Claims Team Leader and Claims Handler at ERS, where a strong focus on achieving claims settlement metrics was demonstrated. Additional roles at Hugh James and various international legal organizations provided a solid foundation in legal and customer service practices, complemented by an LLM in International Commercial and Maritime Law and an LLB in Law from Swansea University.
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