Jacob Self

Jacob Self is a seasoned professional in customer success and engagement, currently serving as a Senior Customer Success Manager for State and Local at Axon since April 2024. Prior experience includes five years at Gartner, where Jacob held roles as a Senior Client Success Manager and Client Success Manager, specializing in public and commercial sectors, and receiving multiple awards for leadership and performance. Earlier positions at Target included Executive Team Leader roles focused on guest experience and service engagement, overseeing large teams and significantly enhancing customer satisfaction metrics. Jacob began his career as a Housing Ambassador at the University of North Carolina at Charlotte, where engagement and administrative management in student housing were key responsibilities. Jacob holds a Bachelor of Arts in Political Science from the University of North Carolina at Charlotte and has also studied at Charles University.