Axonify is the frontline enablement solution that’s science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done.
Our SaaS platform is enjoyable, engaging, and easy to use, with an unprecedented 83% engagement rate. If you're looking for a meaningful product and a great company culture, let's talk!
As Regional VP, you'll be a key player in our revenue expansion and drive exponential growth within our North American customer base by leading a talented team of Account Managers. You'll empower them to exceed retention targets and drive upsells and cross-sells while developing and implementing account segmentation strategies, defining key performance indicators, and establishing a framework for personalized customer engagement.
This role reports to the VP of Customer Success and has full responsibility for revenue generation, customer retention, growth strategy and internal sales processes, both at the strategic and tactical level. You will have direct accountability for the team’s retention/sales goals, commercial strategy, demos and talent planning.
You'll also partner with Customer Success and Sales teams to develop a cohesive customer-centric growth strategy.
The impact you'll have:
- Create the customer retention and sales strategy, and lead the account management team through it's execution, including involvement in deal process
- Build, hire and manage a high performing team, continually reviewing the changing needs of the business to iterate and plan efficient and effective organizational structure, while actively participating in the development of talent and succession planning
- Strategize with revenue team leadership (Customer Success, Sales, Customer Experience, Marketing) to determine business objectives and people development plans
- Create, deploy and evaluate a set of processes to evolve a program that delivers consistent Net ARR growth
- Devise and deploy all retention and sales goals and objectives across the teams, including the preparation of quotas and budgets
- Drive sales best practices including value-selling methodologies and driving the adoption of sales enablement tools.
- Manage a business that moves quickly and increases revenue YoY though retention, upsell and cross-sell
- Influence the development of key customer relationships focused on customer outcomes and increased customer wallet share
- Measure progress through retention, pipeline build, accurate forecasting, quota achievement, customer acquisition cost and demonstration of best practices around sales leadership and coaching
- Integrate and align sales strategies with talent, processes, IT systems, and other areas to increase Salesforce capability and success.
- Foster an engaging work environment consistent with the company culture
What you'll bring:
- 10+ years of proven success in B2B SaaS account management or sales roles, preferably with experience managing enterprise accounts. Experience in selling to frontline audiences is a plus.
- 3+ years of experience coaching, mentoring and managing high-performing account management teams
- Proven track record of exceeding revenue targets in a SaaS environment
- Deep understanding of customer lifecycle management
- Results driven, committed to exceeding retention and sales targets
- Ability to collaborate effectively cross functionally
- Experience working within a structured sales methodology, MEDDIC specific experience will be an asset
- Experience in defining and tracking metrics and developing processes to improve sales performance