Karen Alcantara

Karen Alcantara serves as a Payroll Representative II at Aya Healthcare since September 2022, having previously held the role of Payroll Representative. Prior experience includes positions at Smashtech as a Senior and Bilingual Customer Care Specialist, where significant contributions included developing a Spanish customer community page on Facebook and enhancing customer satisfaction through analysis of market trends. Earlier roles involved customer service responsibilities at Penske Automotive Group, managing clerical tasks and directing customer interactions, and front desk positions at Best Western® Hotels & Resorts, where training of new agents and driving loyalty program enrollments were among notable achievements. Karen holds a Bachelor of Science in Business Administration and Management from San Diego State University.