Monica Ng'ang'a

As the Global Head of Customer Management , I lead a team of client onboarding, API Implementation, customer service and quality assurance professionals who deliver end-to-end customer experience, with a focus on customer engagement, satisfaction, retention and loyalty.

My core competencies include developing and implementing service support structures, ensuring and driving quality of interactions from all customer touch points, improving customer satisfaction metrics, and implementing customer-centric culture. I have strong skills in process improvement, data analysis, coaching and mentoring. My mission is to enable and empower customers to achieve their financial goals through innovative and accessible payment solutions with world class experience.