Kaitlyn Ashley

Customer Success Manager at Azalea Health

Kaitlyn Ashley has a diverse work experience spanning several roles and industries. Kaitlyn began their career as an Accounting Manager at American HomePatient from March 2014 to January 2016, where they focused on customer engagement, satisfaction, and resolving critical situations. From December 2016 to May 2019, they worked at South Georgia Medical Center as a Technical Denials Coordinator, handling Medicare denials, RAC audits, and compiling payor rules and policies. Next, at Azalea Health, Kaitlyn took on the role of Hospital Revenue Cycle Analyst from May 2019 to July 2020, where they reviewed and monitored billing and coding changes, educated staff on billing guidelines, and served as a subject matter expert. Kaitlyn then transitioned to become a Financial Hospital Software Implementation Specialist from July 2020 to December 2021, where they managed projects, provided technical support, and ensured the success of the healthcare EHR platform. Most recently, Kaitlyn has been with Azalea Health as a Financial Solutions Engineer from December 2021 to the present while also serving as a Customer Success Manager from May 2022 onwards. In these roles, they have been involved in optimizing leveraged solutions, conducting touchpoint meetings with clients, and acting as the main point of contact for high-revenue, long-term clients.

Kaitlyn Ashley attended GMC - Georgia Military College from 2020 to 2024. During their time there, they studied Accounting and Business/Management. Kaitlyn did not obtain a specific degree, as the degree name is not provided in the information. In terms of additional certifications, Kaitlyn obtained the Demo2Win! certification from 2Win! in March 2022, and the CPAR certification from Healthcare Business Insights, Part of Decision Resources Group in July 2018.

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Timeline

  • Customer Success Manager

    May, 2022 - present

  • Financial Solutions Engineer

    December, 2021

  • Financial Hospital Software Implementation Specialist

    July, 2020

  • Hospital Revenue Cycle Analyst

    May, 2019

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