Mohamed Mosaad

Mohamed Mosaad has extensive experience in customer care, having held multiple leadership positions at B.TECH since January 2006, including Customer Care Senior Director and Customer Service Department Manager. Mosaad has efficiently managed budgets, achieving significant annual savings and successfully initiated digitalization efforts that halved call volumes through enhanced Chat-Bot services and Smart IVR systems. Additionally, improvements in order management led to increased efficiency and reduced processing times. Mosaad's leadership in the After Sales Service Department resulted in the establishment of new service centers and consistently exceeding KPIs. Prior experience includes a role as Customer Service Supervisor at Egypt International Company for Trade and Industry, where Mosaad implemented performance initiatives that boosted customer satisfaction. Educational qualifications include a Doctor’s Degree in Business Administration from Ain Shams University and an MBA from Cairo University.