Muhammad Umar is an L&D Specialist with a strong focus on leveraging AI to enhance customer support and operational efficiency, particularly within the Fintech industry. Currently at B2Broker, they develop training programs and certification processes, while also managing AI automation initiatives to improve client interactions. Muhammad's background includes significant roles in training content development and banking, complemented by a Master's degree in Banking and Finance and ACCA affiliation. Their expertise in strategic thinking, communication, and stakeholder engagement drives impactful changes across organizations.
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