Baccarat Hotel & Residences
Rafael Susana is an experienced concierge currently serving at Baccarat Hotel & Residences since November 2019, and is a member of Les Clefs d'Or USA and the New York City Association of Hotel Concierges. Previous roles include positions as a concierge at Park Hyatt New York and The London NYC, as well as an extensive tenure at Le Parker Meridien. Rafael also worked as a sales representative at T. Edward Wines and began the career in customer service as a supervisor at Saks Fifth Avenue, demonstrating a strong foundation in hospitality and customer relations.
Baccarat Hotel & Residences
An exquisite extension of Baccarat's storied French legacy, Baccarat Hotels reflects the brand's impeccable design, stunning lighting, and masterful artistry, along with an exacting level of service, flawless attention to detail, and a natural sense of joie de vivre. The result is an experience that encompasses the finest elements of Baccarat's past, the brilliance of its present, and a promising future. Behind the scenes, we are a diverse team of service connoisseurs with an exacting eye for detail, an obsession for impeccable design, and a love for enduring luxury.