Rafael Susana

Rafael Susana is an experienced concierge currently serving at Baccarat Hotel & Residences since November 2019, and is a member of Les Clefs d'Or USA and the New York City Association of Hotel Concierges. Previous roles include positions as a concierge at Park Hyatt New York and The London NYC, as well as an extensive tenure at Le Parker Meridien. Rafael also worked as a sales representative at T. Edward Wines and began the career in customer service as a supervisor at Saks Fifth Avenue, demonstrating a strong foundation in hospitality and customer relations.