Charlotte Driscoll is a Senior Implementation Specialist at Backlight, bringing extensive experience in technical support and client relationship management. Previously, Charlotte worked at Meta as a Kustomer Technical Support Engineer, where successful management of strategic client relationships resulted in a 100% renewal rate and led a documentation project that significantly increased article deflection rates. Charlotte's career includes roles as a Technical Support Engineer at Kustomer, an Associate Technical Support Analyst at IXL Learning, and a Summer Intern at ViewFin™, showcasing a strong technical foundation and leadership skills. Charlotte holds a Bachelor of Science in Statistics and Analytics and a Bachelor of Arts in East Asian Studies with a concentration in Chinese Language from the University of North Carolina at Chapel Hill.
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