Dharmesh Suraj Bali is a seasoned Customer Success Manager with extensive experience in managing customer relationships and driving business growth across various industries. Currently employed at Backlight and serving as a Career Bounce Back Coach for laid-off tech professionals, Dharmesh previously excelled at Sitecore, transforming customer portfolios and achieving remarkable improvements in NPS scores. At Orange, significant contributions included pioneering customer analysis initiatives that generated substantial revenue and enhancing customer loyalty across a vast client base. Dharmesh's diverse background also includes roles in partnerships, CRM management, and IT, alongside a solid educational foundation in Internet and Multimedia Information Systems.
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