Michael Smith is a seasoned professional in customer support and solutions engineering, currently serving as a Zype Solutions Engineer at Backlight since January 2022, and holds the position of Director of Customer Support for Backlight Streaming. With extensive experience at Zype from November 2016 to February 2023, Michael held various roles including Director of Support, Senior Manager of Support, and Customer Success Manager. Prior experience includes working at Booker Software from July 2014 to November 2016, where responsibilities included strategic implementation development as a Senior New Programs Specialist and roles focused on client support and technical assistance. Michael earned a Bachelor of Arts in Communication and Media Studies from Rutgers University between 2012 and 2014.
This person is not in the org chart
This person is not in any teams
This person is not in any offices