Fidel Guzman

Fidel Guzman, MBA has a diverse work experience spanning multiple industries. FIDEL started their career at J.P. Morgan as a Personal Banking Officer, where they marketed Chase services, handled customer service requests, and trained new employees. FIDEL then worked as an Assistant Manager at Planet Fitness Headquarters, where they were responsible for hiring and training staff, completing managerial paperwork, and resolving member issues.

Fidel later joined AT&T as a Sales & Service Consultant, providing exceptional customer service, offering technical assistance, and coordinating team efforts to achieve monthly goals. FIDEL then transitioned to T-Mobile as a Lead Consultant, leading a team in a high-volume setting and consistently meeting operational and sales goals.

Currently, Fidel is working at Backstop Solutions Group, where they have held multiple roles. As an Education Specialist, they collaborated with clients and provided training sessions on the company's software platform. FIDEL then progressed to the position of Senior Training and Development Specialist, where they developed and led new hire onboarding sessions and curriculum. Currently, Fidel serves as the Manager of Internal Training, overseeing internal processes and delivering educational training sessions.

Overall, Fidel Guzman's work experience showcases their ability to excel in customer service, leadership, training, and achieving goals in various industries.

Fidel Guzman, MBA, pursued their Bachelor's degree in Business, Management, Marketing, and Related Support Services from Northeastern Illinois University, which they completed from 2011 to 2016. In 2019, they furthered their education at the same institution and obtained a Master of Business Administration (MBA) degree specializing in Business Administration, Management, and Operations.